General Terms and Conditions

These Terms and Conditions set out the rules that govern your use of Bovegas. They explain the relationship between you and us, the obligations that apply when you register and play, and the ways we operate the site. By creating an account or using our services you agree to comply with these terms and any policies we publish on the site.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Use a unique password and do not share login credentials. We may require identity verification documents before any withdrawal or where account activity triggers compliance checks. If you suspect unauthorised access, contact us immediately. We reserve the right to suspend or close accounts where fraud, money laundering, collusion, bonus abuse or other prohibited activity is suspected.

Eligibility requirements

Only persons of legal gambling age in their jurisdiction may register. You must provide truthful personal information and comply with any age and location checks we perform. We may refuse or limit services to players from jurisdictions we restrict. Only one account is permitted per person, household, device or IP address unless agreed otherwise by us.

Acceptable platform use

Use the platform lawfully and in good faith. Prohibited conduct includes attempting to manipulate game outcomes, use of multiple accounts to exploit promotions, collusion with other players, and transmitting malicious software. We may monitor activity and apply technical measures to prevent abuse. Repeated or serious breaches may result in account closure and forfeiture of balances and pending bonuses.

General bonus and promotion rules

Promotions are subject to separate terms which form part of these Terms and Conditions. Bonus funds, free spins and other promotional credits carry specific wagering requirements, game restrictions and maximum bet limits. Winnings from promotions may be withheld pending verification. We reserve the right to amend, cancel or withdraw promotions and to refuse bonus claims where abuse is suspected.

Deposits and withdrawals

Payments must be made using methods available to you and accepted by us. Deposit and withdrawal limits, minimums and processing times depend on the chosen method and your account status. Withdrawals are subject to verification checks and our anti-money laundering procedures. We may apply internal pending periods and caps on payments; VIP or high-value accounts may be subject to additional checks. Any fees charged by banks or payment processors are the responsibility of the player unless stated otherwise.

Dispute resolution

If you have a complaint, contact our support team so we can attempt to resolve the issue. We aim to investigate and respond promptly. If a resolution cannot be reached internally, we may offer independent mediation where available. Our decisions on technical and operational matters are final while under review, subject to applicable law.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Material changes will be notified on-site or by other communication channels. Continued use of the service after changes are published constitutes acceptance of the revised terms. It is your responsibility to review these terms periodically.