Bovegas Casino Responsible Gambling

At Bovegas we take responsible gambling seriously. We want players to enjoy casino play in a safe, controlled way, so we offer clear tools and support to help manage time, spending and gameplay. If you ever feel play is getting out of control, we encourage you to take a break and reach out for help.

Player protection principles

We prioritise player safety, fair play and clear information. We monitor accounts for signs of risky behaviour and will take action where needed to protect customers. Our approach is practical: prevention, early intervention and access to support services when a player needs them.

Activity-control tools

We provide a range of tools to help you control your activity. You can set limits on deposits and losses, take short account breaks, or request longer self-exclusion. These controls are reversible or permanent depending on your choice, and our support team can help apply them.

Deposit and loss limits

You can set daily, weekly or monthly deposit limits to keep spending under control. Loss limits are also available to cap net losses over a set period. Limits can be applied immediately for reductions; increases may have a delay to prevent impulsive changes.

Time limits and session tools

We offer session reminders and account breaks to help manage play time. Use these tools to log out automatically after a set period, or to enforce a cooling-off period when you need distance from gambling.

Self-exclusion

If you need a longer pause, you can request self-exclusion. Self-exclusion prevents you from logging in, depositing or receiving promotional contact while the measure is active. To arrange self-exclusion, contact our support team via live chat or email [email protected] and we will apply the restriction promptly.

Recognising problematic behaviour

Watch for signs that gambling may be a problem, such as chasing losses, borrowing money to play, hiding activity, neglecting work or family, or increasing time spent gambling despite negative consequences. If you notice these signs in yourself or someone close to you, take action early.

Practical tips for staying in control

Set realistic spending limits before you play, use session timers, avoid gambling when tired or stressed, and never chase losses. Treat gambling as entertainment with a fixed budget rather than a way to make money. Regularly review your account history to stay aware of time and spend.

Professional help and support organisations

If you need further help, contact local or national support services. Examples include provincial helplines, ConnexOntario, the Centre for Addiction and Mental Health, and Gamblers Anonymous. These organisations offer confidential advice and treatment options. If you need assistance applying controls on your account, contact our support team via live chat or [email protected].